8.) In RMS, Usability Drives ROI
Recruitment Management Systems (RMS) bake-offs almost always follow the same script: a group of “early adopter” recruiters who like technology control the sales process. Employment management sees recruiters at the table actively engaged in providing input to the selection process and believes they have recruiter buy-in. This group of recruiters (the “Power 10” from a previous example) almost always select based on the coolest feature / functions shown in the product demonstrations. Unfortunately these feature / functions rarely drive overall user adoption. In fact, often they work against adoption by the Invisible 80 due to increased system complexity.
Whilst this is undoubtably true usability is at least as important to the candidate. If this part doesn't work then you won't get enough good candidates to persuade your Invisible 80 that the system is worth labouring with. Most selections are based on internal process automation / features not on how they encourage the candidate to engage.
Posted by: Andrew Marritt | September 30, 2005 at 09:51 AM