7.) Don’t Forget the Invisible 80
The most common mistake in any technology selection and implementation process is to forget what I call the “Invisible 80.” Experience shows that in any group of technology users there is a roughly 10-80-10 distribution of recruiter affinity for an implemented solution. In other words, 10% of your users aren’t going to use the technology you implement no matter what you do and 10% are going to love almost whatever you implement (the “Power 10”). That leaves this large mass of users in the middle: the “Invisible 80”. The Invisible 80 will use the solution you chose and implement as long as it doesn’t get in the way of their preferred processes and workflows. They are the ones that make (or break) your system’s success.
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